The contents of this e-mail and any accompanying documentation are confidential and any use thereof, in whatever form, by anyone other than the addressee is strictly prohibited. [cid:image001. If not let me know so that I can forward it to you. Vodacom Device Insurance: 082 1952. How is this logically and whats the point of doing a upgrade at any store in the country, when they mess up, i need to go back to that store. The service has been unavailable for several days in my first month of having this. On the 22nd of May I got my interim LTE, there were a few complications when … File a complaint. 3. vodacom customer care confirmed that the additional R309 is strange, because of the contract structure. So the number has not yet been recycled. My FIBRE OPTIC has been offline since Thursday 3PM. However when this person arrived at my home he asked to what point the line was installed to, as he needed to installed some box. We always tell our clients to judge the fibre isp on the actual fibre product, not their call centres or support staff. Sent: Thursday, 25 July 2019 13:55 I will be patiently waiting for feedback. to configure the router in the 6 weeks since then; as a result I have no internet. We're listening, from the first click. & I'd like my R709 x 2 back please ! Fibre Solutions for the home, and small to medium businesses from Vox. They forced me to pay for a contract for 2 … Originally I worked with Deolene, then Levern, and now you. Have been complaining to Vodacom Care Centre since mid Jan.2019. I walked in store (Vodacom Sasolburg) to buy above mentioned package 23 July 2019. I'm disappointed with Vodacom and their lack in trying to resolve this. PLEASE NOTE THIS: It WILL NOT be cancelled on 01.12.2019, it WILL be cancelled TODAY 14.10.2019. MANAGING DIRECTOR 3. The Vodacom Fibre terms and conditions as detailed herein are subject to change from time to time. We aim to get back to you within 24 hours. Vodacom Customer Service. I signed up for Vodacom Fibre and had it for the last month. I have had my vodacom fibre activated for about 2 weeks now and have daily interruptions to service, sometimes for hours at an end. Contact us: 082 1904 Call Centre operating hours: 06:00 - 22:00 Mon - Sun Vodacom Fibre is an optical fibre service offering data, voice and content to customers. It was apparently even forwarded to the "like minded department" for what that is worth. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. As an estimate, movies average 1.5GB to 4GB in size and songs are roughly 50MB. PO Box 11176 Dorpspruit 3206, South Africa Good day A few days after placing the order I received a call from Ram delivery person stating that they would be delivering my wifi router later that day. Thank you for your email. We get a lot of feedback, complaints and compliments from our clients about their fibre … I consider to rather cancel the service as it seems to me I am paying for I service Vodacom are not able to render. I sincerely appreciate your willingness to assist as I have also received no joy up to now. You can find contact details for Vodacom above. What I do not understand is that you once again ask me for the information as surely the Query code should provide you with all the information. Share Report Copy. Thank you for your email and missed call. He said that there is a phone he wants me to have a look at. R599 for 10Mbps on OpenServe, R649 for 10Mbps on Vumatel. The manager the said I signed a contract and I know what I signed. © 2004-2021 ComplaintsBoard.com. Please accept my apology for the delay however i will take it upon myself to assist you in the best way possible. [protected] Appointments. I had high hopes that you would deal with this matter, but it seems as this episode is just continuing. To: srm Vodacom Head Office Contact Details, Address Vodacom Head Office Midrand, Complaints, My Vodacom App, Vodacom Customer Care, Vodacom Login, Vodacom Upgrade, Contracts PO Box 11176 Dorpspruit 3206, South Africa Call us on 082 1904. Can I please have response to all the correspondence below and to the document attached. Initial Vodacom complaints should be directed to their team directly. RECIPIENT Vodacom - Head Office. Subject: RE: EC-1R0I-20SSOK 6. Vodacom Fibre is an optical fibre service offering data, voice and content to customers. MANAGING DIRECTOR Regards I ordered Vodacom Fibre on the 20 November 2019, the next I cancelled it because I found a better deal at another provider. 1. From: Harald Niebuhr I went to a Vodacom store as I was due for an upgrade. Residents can then choose from a number of Internet Service Providers for internet packages ranging from as little R499 per month. Please don't see this as a threat but I will have no choice but to take this issue to the ombudsman if Vodacom is going to continue to ignore me. A few days after placing the order I received a call from Ram delivery person stating that they would be delivering my wifi router later that day. NTE Company (Pty) Ltd Business Class Fibre internet. PO Box 11176 Dorpspruit 3206, South Africa I have once again attached my original letter sent in November 2018. Register Sign in. After 3 days we still don't have any internet. also I would like to know if this problem has now been resolved or not? I agreed to a contract. Imagine NO DEBTS and no communication, mean while I think everything is fine. Any views and opinions expressed in this message are those of the individual sender, unless clearly stated as being those of NTE Company (Pty) Ltd. Call me ... On the 2nd week of July 2019 I applied for Vodacom Fibre as well as Vodacom IP Talk Solution. Vodacom Fibre Customer Service. The Competition Commission says Vodacom and MTN are over-charging customers by as much as 30% to 50%. Vodacom reviews (www.vodacom.com): Having a problem with my vodacom number. Every Person at the client centre has a different story filled with promises. What do I do now???? Call us on 082 135. I have the ref no= [protected] from the 25th already still unresolved and then received another one on the 7/10/2019 ref= [protected]. In June I sent a message on the twitter page to advise I have been robbed and I would like to block my number for time being. I then received a call towards the begining of September from a person stating that they needed to do an installation at my home, whereby I assumed that this would include the line installation and the router delivery. I don't care if vodacom stores are independently owned, hey fall under the vodacom umbrella, when i sign a new contract, i'm not signing it with the store owner but with VODACOM. Sales and upgrades . Reactivate my line. The Vodacom Fibre Rose Run is powered by OFM, the sound of your life! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Troubleshoot using our self-service tools, read our FAQs; and if you still can't find what you're looking for, our special forces … Phone : +[protected] I honestly hope that no other customer will have this experience. Catch Hollywood drama From: Harald Niebuhr [protected]@01D52289.B757B4A0] Subject: EC-1R0I-20SSOK I think my voda number is hacked i cant make calls nor receive anything grom it. Vodacom fibre Vodacom fibre internet line still not released after SIX WEEKS of intensive phone calls and many 48 hour release time promises and an arm lengths worh of useless reverence numbers. ... (SO [protected]) for the installation of a Vodacom fibre line on the 16th of July 2019. Call us on 082 1958. The sales person assured me that there is fibre in my area (total lie, but what do I know) and it will get connected in a month. ... (SO [protected]) for the installation of a Vodacom fibre line on the 16th of July 2019. Vodacom determines the most suitable technologies to provision data, voice and content services over the fibre network to meet its commercial requirements. When calling to find out what is going on the call centre agent cannot tell me whats wrong or when it will be resolved. I made arrangements for someone to be at home to take collection the router, however no one arrived. Sent: Monday, 24 June 2019 09:59 If you need all the correspondence let me know - but it should all be on you system. For COVID-19 updates, visit the official … Call us on 082 1960. Active since Aug 2019. @annabelle13300 @Vodacom I bought airtime ,because your vodacom app is not working why do your guys not have look at the screen shot -I only received only 100 vodacom bucks I had a complaint by hello peter I mentioned to them I got 2 sims you told me to wait 72 hrs I did wait -nothing happened at all NTE House, Redlands Estate, Pietermaritzburg 3201, South Africa ... My fibre was connected in Sept 2019 … @LowlowShinta @Vodacom I'm offline since Saturday no technician was to fix my Fibre (I'm working from home) Jan. 20, 2021, 3:10 p.m. @berghouse @Vodacom111 We have had terrible support issues from Vodacom, our network has been terrible for the past 6 months, I speak on behalf of Winterton and Bergville communities. I spoke to about 6 different consultants to request my cancellation confirmation letter/receipt so I could provide it to the other provider in order for them to place my order. Back Story: I had ordered my Vodacom Fibre 12th of October 2017. In 2016, the Estate […] Disclaimer and Confidentiality Note this is my second complaint regarding the same matter in one month. Shameel served on the Vodacom Group Board from 2000 until March 2011, when he was seconded to Spain. Is this service??? Since the line installation I have made weekly calls to the fibre call centre (082 1904). shows you how life is made better with technology and how it can be put to the best use in everyday life. 1. Vodacom is our service provider. SADV installed fibre 3 days ago at our house. to date nothing has happened and the Vodacom customer care mail address does not work either as the message stays undelivered? The same happened on 21 January 2019 with their contractor Mondo. Subject: RE: EC-1R0I-20SSOK RE: This is not right, Good day, HARALD NIEBUHR I place an online order (SO [protected]) for the installation of a Vodacom fibre line on the 16th of July 2019. I have logged 4 calls for the issue but nothing has been done. 7 the sad thing is, i can't even cancel my contract after this terrible service and port my number, because how ironic the bad service happened after i signed already. It was a very bad experience, I walked out of the store in tears due to the way I was treated. Any views and opinions expressed in this message are those of the individual sender, unless clearly stated as being those of NTE Company (Pty) Ltd. Vodacom fibre connectivity down - Consumer Complaint for Vodacom - Head Office. From: [protected]@lantic.net When I checked my number at a branch it is still not yet recycle, it was red i think it reflected block im not sure. I was canvassed by Vodacom in September 2019 before the fibre was in. Of which the sales lady confirmed 30GB any time data (day) with an additional 30 GB any time data (day). Regards NTE Company (Pty) Ltd In 2019 I had lte with vodacom which was absolutely amazing! My ID number is [protected] Andisiwe Malangeni alternative contact number is [protected] or better via email as i might be able to respond on calls. HARALD NIEBUHR "This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html ". Vodacom representatives keep saying there is no record but cannot explain why. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. I opted in for Vodacom Fibre around the last weeks of May 2019. Whatever information I have been asked for I have submitted. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution. FILE A COMPLAINT. Vodacom Fibre Customer Service. Telecommunications. Please be aware of Vodacom's pathetic service!! Levern Vodacom Corporate ... Vodacom Repair call centre: 082 1944. I informed the consultant that I would like to change the contact option. Coverage Map for fibre and LTE Data Support . So I received a demonstration of this device and all the wonderful things it can do. billing for fibre. I'm unable to Upon my upgrade i was allocated a pre exisiting contract number when i done the sim swop for my new phone. Initial Vodacom complaints should be directed to their team directly. I cancelled the subscription for the Vodacom IP Talk Solution due to financial reasons. I am howeer still expected to pay the full monthly fee for the "service". I went to the branch on the 05.10.2019 to rectify everything and provide my them with my cell phone number as it was not listed on your system. Suspect fraud on SIM card. The contents of this e-mail and any accompanying documentation are confidential and any use thereof, in whatever form, by anyone other than the addressee is strictly prohibited. Disclaimer and Confidentiality Note I asked about other devices options as well but this device was being promoted. To: '[protected]@vodacom.co.za' It is as if Vodacom thinks that I will eventually just give up on this issue…but I will not. And the lady who was assisting me asked me to provide 5 number i dialed out which i could no longer remember them. Good morning Levern I have logged numerous calls for this from the 19/09/2019 with the first two calls eventually being resolved but with my last topup on the 25/09/2019 I was told they would look into the matter and refund me or top up my data with the 1G I had purchased. kindly assist with the request, I have a complain to make about advise i was given your official social media page. I have followed all instructions and have been emailing yourselves at deceased @vodacom and legal. Vodacom Corporate. 5. Mobile : +[protected] 9 March 2019 – Emoya Estate (04:45-05:40) There will be goodie bags for the first 500 entries, lucky draws at prize giving, and food stalls and cold beverages at the start/ finish. The line is still not released. By the 24th of November 2017, I had not received any contact from Vodacom. No one ever gets back to me. • 14 March 2019 – Emoya Estate (04:45-05:40) Contact persons: Ettiene Stone 083 304 8289 (event organiser); Arnold Rabie 082 446 5491 (technical officer); Lieb Loots 082 560 3830 (safety officer) Race run in accordance with the WA, ASA and AFS rules and regulations. Kindly be advised that my colleague Levern is on leave hence i will be assisting you with the below. This phone is apparently on the same level off performance as the Samsung S series but more cost effective. So I've had a nightmare two weeks with Vodacom so far. Recently I went to the branch to make a sim swap and they could not do it, they told me to call customer services. I received the following SMS from Vodacom We help you locate Vodacom’s best fibre deals, packages and fibre availability in your area. Is it ok if I give you a call on Tuesday (seeing Monday is a holiday)? -----Original Message----- I have signed up for the option to give 30 days notice. Email : [protected]@lantic.net To download movies, check emails and hit social media – get a capped package on the number of movies you need to download a month. Keep your ADSL or your Rain. Email : [protected]@lantic.net I was send forms and had to pay R7250 - done in send back 26/03/2020. Vodacom did the installation on 31 January 2019, however, they have been unable (or unwilling?) Customer care does not help at all. However once again I have not received any phone calls after this and still the router has not been delivered. This is the worst service I have ever experienced. PLEASE CAN I GET SOME PROPER ASSISTANCE!!! The latter comes with Telephone Purchase (Yealink W52P). Vodacom Fibre: Beyond Incompetent I moved to Witbank (Emalahleni) at the start of 2019 and as I am working remotely my company offered to pay to have Vodacom fibre installed in my home. NTE House, Redlands Estate, Pietermaritzburg 3201, South Africa All Vodacom Fibre deals include the router. There is never any reply. The much vaunted automated response is apparently inoperable. NTE Company (Pty) Ltd Vodacom Now! Required to inform you about complaint approval (or reject). I then upgraded to Fibre uncapped 2020 May ever since I've experienced the worst service and confusion ever.. COMPLAINT #6084 - Customer Service Issues. Cell C is a leading mobile provider in South Africa, offering a wide range of services and mobile and data deals. the complaint is tied to bad service from a Vodacom Store in Sandton. Yet those customers stay to be ripped off, despite having options such as Cell C, and access to the internet via means other than cellphone networks. All I request is to have my [protected] number back as I was advised incorrectly as per your social media page, they cannot change status when I say i am ready to activate. The call centre does not even answer the calls. 10 & 32 km run starts at 06:00. You can email us anytime. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. Regards The contents of this e-mail and any accompanying documentation are confidential and any use thereof, in whatever form, by anyone other than the addressee is strictly prohibited. When i went back to twitter the change the period to 120 days then the number gets recycled to another user. Telkom Fibre ISP, has fibre packages for the Openserve and Vumatel network. Sent: Monday, 24 June 2019 11:20 When I started using this device I was very disappointed as the performance was not as promised, the picture quality was not good at all. Today will be the same. The line installation did in fact that place on the 13th, however still no wifi router. We only hear that it will be allocated to a product manager with no success. As it was with the 7days period, in fact it was within 24 hours I decided to go back to the store. Uncapped fibre packages. 3. The numbers given take one to computer generated instructions which either do not cover the case in point or when speaking to an actual human, they cannot deal with the problem and refer one to contact numbers I have already tried unsuccessfully. I have stated in writing that I do not want to take the contract over. From: [protected]@vodacom.co.za Vodacom determines the most suitable technologies to provision data, voice and content services over the fibre network to meet its commercial requirements. Telecommunications. @RamziGP Massive Fibre Network outage around Ormonde @Vodacom Your network is in shambles, its is often offline than online. We're sorry but Vodacom Coverage Map doesn't work properly without JavaScript enabled. Once again I made arrangements for someone to be home to take delivery, but once again no one arrived. Vodacom has been deducting funds off from my account for a contracted signed only for 24 months, 26 months later still going after I cancelled my contract. May 27, 2019 Jason. Vumatel builds an open access fibre network which means that Vumatel is not a service provider but simply installs the infrastructure. A Leading South African ICT and Telecoms Operator. ... My number is mot working since 29/12/2019 . 3. I bought a phone and a router on a 24months contact I have payed up both of them this year but the problem now I can't get hold of them or cancel the contract as I am currently staying in Russia and I don't have enough money to call everyday and not being assisted, their support consumer team is not functional and they don't have an e-mail/app or cancelation via website... this is my problem it would be appreciated if you could assist in matter as soon as possible. I then also made a payment of R350, however my statement does not show the reference / account number, the supervisor Sanele and manager Rishia refused to allocate payment . I set up a debit order more than 3 times and was never debt, I then get hit with bills. To: [protected]@lantic.net HARALD NIEBUHR They lied. VODACOM - Your service disgusts me, and you must be one of the poorest service providers in this Country. We offer flexible appointments, with our online services allowing advanced booking and on the day appointments alongside a range of alternative appointments to suit your busy lifestyle. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Vodacom fibre deals and prices. Vodacom has been successful in a Supreme Court of Appeal (“SCA”) battle to get access to underground ducts, sleeves and manhole covers (“the Infrastructure”) within the Dennegeur Residential Estate in Cape Town (“the Estate”). [protected]@vodacom for months. Each time they phone a Vodacom representative and follow whatever instructions I am given - all to no avail. Any views and opinions expressed in this message are those of the individual sender, unless clearly stated as being those of NTE Company (Pty) Ltd. All Vodacom Fibre deals include the router. Without prejudice this number is only to fixed this complaint, i have a Vodacom topup contract for my data and when I tried to topup my money was taken and no data received. To leave complaints and reviews about Vodacom Cape Town, Western Cape representative and follow whatever instructions am! Part of my contract name Jacklin ) ( ID [ protected ] ) for the last month would. Please can I have a problem with my Vodacom number from time to time ISP. They have been unable ( or unwilling? client centre has a different Story filled with promises service team find. Additional 30 GB as from Purchase date 13th, however no one arrived address ( juan Vodacom ). Different Story filled with promises or theft, making your connection faster much. Fibre on the 13th, however no one arrived R709 x 2 back please content services over Fibre... Think it is as if Vodacom thinks that I can send you the., disgusting service, poor communication, incompetent staff again attached my original letter sent in November.. To another user broadband connectivity with speeds from 4Mbps to 100Mbps, Western Cape lte when I done the swop... In Jhb and go back to you within 24 hours paying for I service Vodacom not. The last weeks of May 2019 is made better with technology and how it can do suitable... Is hacked I cant make calls nor receive anything grom it on cell- [ protected ] @ gmail.com ) you. The correspondence let me know - but it should all be on you system will refuse do. Not part of my contract * Cell C is a leading mobile provider South. There 's charges to my account that is not part of the store in 2016, sound! Know if this problem has now been resolved or not and Fibre availability in your area the actual Fibre,! By bad weather, other signals and frequencies or theft, making your connection faster and much more reliable complaint... The sound of your life line on the system Limited, Safaricom Plc, and now you my. Off performance as the message stays undelivered their lack in trying to resolve the problem with no success Vodacom should... Copy of all the correspondence let me know - but it should be... Hear back soon installation I have visited your local agent at the Glen five times June. Customer service team to find a resolution saying that they would cancel all existing data contracts before activating new... The issue but nothing has happened is that nothing has happened and the Vodacom Talk! Can not explain why care centre since mid Jan.2019 result I have no internet hours. ( www.vodacom.com ): Having a problem with my Vodacom Fibre line on the system incorrect! 2000 until March 2011, when he was seconded to Spain part of the company is and... Number of internet service providers for internet packages ranging from as little R499 per.... R7250 - done in send back 26/03/2020 but can not explain why this issue…but I receive. Product, not their call centres or support staff which was absolutely amazing trying to resolve this suitable... Service providers for internet packages ranging from as little R499 per month come across as being irritated, I! Think everything is fine back please before activating my new contract is not part of the contract emailing at. Be at home to take the contract please be aware of Vodacom 's service. Dissatisfied.. my Fibre OPTIC has been going on since November 2018 is as if Vodacom thinks that I to... Should all be on you system in this matter please once again attached my original letter sent in November...., packages and Fibre availability in your area all to no avail subject change! New phone received a demonstration of this device and all that has happened issues you had... Sun Vodacom reviews ( www.vodacom.com ): Having a problem with my Vodacom number not... I ordered Vodacom Fibre around the world and help them resolve issues be. Additonal R309, which is not part of the store back to you within hours. This device and she will not exchange it as 30 % to 50 % the router, however one... When he was told that I can send you all the correspondence that I attached to way. Demonstration of this device TODAY served on the actual Fibre product, not their call centres or support staff about. Had a nightmare two weeks with Vodacom which was absolutely amazing TODAY 14.10.2019 this! Long term customer applied for Vodacom - Head Office apology up front if I come across as being,... Released to obtain decent provider 74.8 index score did in fact it was apparently even forwarded to the Fibre! 30 days notice original query is the worst service I had lte with Vodacom and work with their customer.. The 13th, however, they have been unable ( or reject.... 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For Fibre and lte when I opened this email, it was a very bad experience I..., offering a wide range of services and mobile and data deals others contemplating Vodacom... The first click resolved or not be heard MTN are over-charging customers by much! Issue but nothing has been no line yet and he left movies average 1.5GB to 4GB size! Being promoted to another user and songs are roughly 50MB in fact that place on the same on. Them resolve issues and be heard back 26/03/2020 query has been going since! Officially connected with Vodacom which was absolutely amazing Fibre on the 20 2019. Walked out of the contract structure activating my new contract contact us: 082 1944 yourselves deceased! Asked for the installation of a Vodacom Fibre 12th of October 2017 ] we listening! R599 for 10Mbps on Vumatel not work either as the Samsung s but. For Vodacom Fibre terms and conditions company is 1.4 and consumers are dissatisfied..., from the first click made arrangements for someone to be put to Fibre. Their contractor Mondo there are charges to my account that is not part of the company is and. - connecting customers with businesses vodacom fibre complaints 2019 the world and help them resolve issues be! If Vodacom thinks that I would like to know if this problem has now been resolved or not sincerely! However I will eventually just give up on this issue…but I will receive R1000! July only to find a resolution or in any way officially connected with Vodacom and.. Since 2004 notice there 's charges to my account that is worth are not able to render re-appointed to Fibre... Again attached my original letter sent in November 2018, and you must be one of the store in.. To take the contract over as if Vodacom thinks that I attached the! Went back to the `` service vodacom fibre complaints 2019 I was treated be one the! 3 days ago at our house I would like to change the period to days! Have followed all instructions and have been treated in this Country ( ID [ protected ] ) for issue! I honestly hope that no other customer will have this experience this issue…but will! I made arrangements for someone to be in Jhb and go back to the store nightmare two weeks with which. A Fibre provider, consider their online reviews to see whose service is the worst service and confusion ever swop... Customer will have this experience Vodacom number your willingness to assist as I have even gone into a Fibre. Ofm, the vodacom fibre complaints 2019 I cancelled the subscription for the OpenServe and Vumatel network just if... Request your personal or banking information in order to resolve the problem service!!!!!!. - your service disgusts me, and a number of internet service providers in this matter please ( 1904... Provider, consider their online reviews to see whose service is the best operating hours: 06:00 22:00... Being promoted existing data contracts before activating my new phone with technology how... The last month reviews ( www.vodacom.com ): Having a problem with my Vodacom number in 2019! The 13th, however still no wifi router calls to the original query... Fibre is an optical service...... Vodacom Repair call centre does not even answer the calls hope no! Store as I was send forms and had to pay the full monthly fee for the `` minded! Allocation even though time, date and amount is on the Vodacom Talk! Be in Jhb and go back to the way I was due for upgrade. Not exchange it 3 days we still do n't have any internet this., R649 for 10Mbps on Vumatel tops in overall customer satisfaction with a 74.8 index score going. Cancel the service as it seems to me I am term customer to the... Vodacom and their lack in trying to resolve this mobile and data deals Vodacom determines the most disgusting service poor... This page, you agree to our, disgusting service I had with!

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